Prepare Super User for successful ERP Implementation

You already are aware of the advantages an ERP deployment may offer as a business owner. However, motivating your staff to implement the change isn't always simple. If your current workflows have been in use for a very long period, it is very difficult.

An ERP super user can help in this situation. These are the individuals who will fill in where needed for your ERP project. Although they may not be IT professionals, they have received considerable training on the new system and may assist other users in addressing concerns, streamlining tasks, and resolving issues.

We're going to discuss how to create and use super users throughout your ERP project today.

A super user of ERP is what?

An ERP super user is someone who is knowledgeable about the technical aspects of the new system and understands how to use the software to carry out challenging tasks. Super users have an intrinsic technical talent that enables them to explain complex ideas in a straightforward manner.

For their whole implementation, some organisations have designated a single super user, while others have assembled an entire team of super users. In either case, these people can clarify and explain new procedures to other organisation users.

Getting Your Super Users Ready

Super users don't appear out of nowhere. You can take actions right now to give members of your organisation the authority they need to carry out this function. Let's examine a few of the more significant ones.

To Every functional area assign one Super User

The super users who are an expert in a particular feature of your new ERP solution are the most powerful. For instance, you might have a user who is an expert with the accounting functions while another is more at ease with the HR tools. With these skills, they can go to those departments and assist others in becoming up to speed. They can deal with problems as they arise.

Training

We advise giving your super users the responsibility of conducting courses that give personnel individualised training. These sessions won't replace the official training that is part of your change management plan, but they can foster a relaxed atmosphere where your staff feels more at ease addressing questions. Employees are typically more open to sharing their issues with colleagues. Conversely, raising concerns with a manager could make staff members feel uneasy or intimidated, which might discourage them from bringing up crucial issues.

Seek advice from a Super User

Your super users should ideally be accessible at all times to answer queries and provide assistance. This might not always be the case, though. Because of this, it's critical to meticulously record the data they offer. We advise retaining a written record of each super user's expertise and wise counsel for use by present and future teams. Make sure to select super users early on in your project and encourage them to document notes, comments, and insights throughout the process to keep this effort reasonable.

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Conclusion

It takes more than one person to implement an ERP system successfully. Instead, it necessitates the active participation and input of a number of team members, including an ERP super user.

Giving time and money to this person or group's professional development is a crucial investment because they can act as a liaison between your IT department and end customers.

Iconic Bizz can assist you in creating a core team with all the necessary internal resources. Contact us using the form below to start preparing your business if you are about to start the ERP selection process.

The implementation of the Odoo ERP is a specialty of Iconic Bizz. All services, including requirement gathering, implementation, and post-implementation support, are offered in one location. To learn more, get in touch with us.

Prepare Super User for successful ERP Implementation